Privacy Policy

011. Information Collection

SignalHunts ("we", "our", or "us") collects information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information: name, email address, and password when you register. At registration and sign-in, we also record your IP address and browser user-agent to secure your account and prevent abuse; this information is automatically deleted after 90 days.
• Usage data: information about how you use SignalHunts, including queries run, communities monitored, and features accessed.
• Communication data: information you provide when contacting our support team or submitting feedback.
• Payment information: billing details when you subscribe to a paid plan. Payments are processed by Paddle.com, our Merchant of Record and payment processor; we do not store full credit card numbers.

022. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

033. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following situations:

• Service providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and infrastructure hosting. Our payment processor is Paddle.com, our Merchant of Record.
• Legal requirements: We may disclose information if required by law, subpoena, or other legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With your consent: We may share information with your consent or at your direction.

When you purchase a subscription, the payment is processed by Paddle.com, our Merchant of Record. Paddle acts as the seller of record for all orders and processes your payment and billing information as an independent data controller. For details on how Paddle handles your data, please see the Paddle Privacy Policy.

044. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use cookies for:

• Essential cookies: Required for the service to function (authentication, security)
• Analytics cookies: Help us understand how users interact with our service

055. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

066. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, you may do so from your account settings. We will delete your personal information within 30 days of account deletion, except where we are required to retain it for legal or accounting purposes.

077. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict our processing of your information
• Data portability — receive your information in a structured, machine-readable format

088. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].